CLOUD PRODUCT SUPPLEMENT

UPDATED: JULY 2026

This Energy Exemplar PLEXOS™ / AURORA™ Cloud Product Supplement (“Supplement”) applies to any use of Energy Exemplar PLEXOS / AURORA Cloud Software (“Cloud Software”). This Supplement and any applicable Order Form is governed by the Agreement. Capitalized terms used but not defined in this Supplement have the meanings given to them in the Agreement.

1. Compute Credits. If Compute Credits are specified in any Order Form, the following additional terms apply.
   1. A Compute Credit (a “Compute Credit”) is a measurement unit reflecting Customer’s use of computational resources on the Cloud Software during simulations and other data processing. A Compute Credit is measured by EE based on infrastructure used for computation time. Example Compute Credits usage on the Cloud Software is shown below (subject to availability):
      
      

      CPU CORES	MEMORY (GB)	COMPUTE CREDITS PER HOUR
      2	16	2
      4	32	4
      8	64	8
      16	128	16

       

   2. Customer shall be subscribed to the annual compute credits set forth on the Order Form. Customer is responsible for monitoring its use of the Compute Credits. Notwithstanding the foregoing, EE may send Customer written notice once Customer has used 80% of its Compute Credits (the “Usage Notice”).
      
   3. To maintain Customer’s ability to initiate new simulations and subject to EE’s infrastructure capabilities, Customer may purchase a block of additional Compute Credits in the block size and for the price set forth on the Order Form (the “Additional Compute Credits”). The purchase of Additional Compute Credits will occur upon mutual agreement of the parties and can be made pursuant to an Order Form.
      
   4. Customer shall be responsible for any use of the Cloud Software that exceeds the Compute Credits set forth on the Order Form. If Customer does not purchase Additional Compute Credits pursuant to clause 1(c), any Compute Credits used in excess of the amount purchased will be charged to Customer at the “Overage” rate set forth on the Order Form. EE may (but is not required to) suspend Customer’s ability to initiate new simulations if Customer exceeds the Compute Credits; provided that, for the avoidance of doubt, Customer will retain access to any previously completed simulations (subject to the other terms and conditions contained in the Agreement).
   5. Compute Credits and Additional Compute Credits reset annually and must be used during the Term in which they were purchased.
   6. Significant changes in infrastructure needs (such as an increase in the base cores set forth on the Order Form) require Customer to provide 48 hours written notice. EE will use commercially reasonable efforts to meet Customer’s increased requirements, but an expansion in computing power above the number of cores set forth on the Order Form is subject to availability and EE’s infrastructure capabilities.
   7. Customer is responsible for all Compute Credits and Additional Compute Credits consumed and Customer is not entitled to any usage credits for failed simulations, errors, or otherwise unsatisfactory results. Notwithstanding the foregoing, if a simulation fails due to a Service Level failure, Customer shall be entitled to a Service Credit as set forth in the Service Level Agreement.