As part of our commitment to quality, Energy Exemplar underwent its Quality Management System review for the provision of software development services and once again meets the requirements of ISO 9001:2015.
Energy Exemplar believes that its market expects a continually improving product.
We aim to continually improve the software and services we provide to meet our customers’ requirements and to produce finished work that we can justifiably be proud of.
The company aims to achieve the above by implementing a management system that complies with the international standard of good practice ISO 9001. It also includes a commitment to meet the requirements of our customers from across the world.
Only by providing outstanding products, services and quality will we achieve our long-term goals and sustained improvements.
All personnel within the company are responsible for the quality of their work. The company provides training and has established systems to assist all personnel to achieve the standards required. While we endeavour to produce work and offer exceptional service, we recognise that we don’t always achieve our own standards. When a customer is unsatisfied, we are committed to investigating the issue and will do our best make it right.
The policy, organisation and procedures necessary to achieve the required standards are described in our Quality Management System. The Quality Manager is (?) responsible for monitoring the quality system and reports regularly to the CEO on the system’s implementation, status and effectiveness.
The objectives of this company are set out in the Business Plan. Objectives for individual jobs are to carry out work to the satisfaction of the customer and in accordance with the contract as agreed with the customer.