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Legal Center
Access Energy Exemplar's legal policies, terms, privacy information, and compliance resources in one central location.
Customer and Product-Specific Terms
Customer Terms of Service
Primary agreement governing customer access and use of Energy Exemplar software, dataset services, support, and professional services.
On-Premises Supplement
Review the licensing terms and compliance requirements for using Energy Exemplar's PLEXOS and AURORA On-Premises Software, including core usage and user access policies.
Dataset Supplement
This supplement outlines the licensing and usage terms for Dataset Services, emphasizing permitted uses, restrictions, and obligations upon termination.
Playbook Supplement
Explore the Playbook Services Supplement, detailing access rights, dataset usage, and product restrictions for optimized internal business applications..
Adapt2 Supplement
Discover the terms for accessing and using Adapt2 Products and Services, including licensing rights, hosting details, and product-specific restrictions.
Insights Supplement
Discover Insights Services for market intelligence, analytics, and data management, designed for internal business use with specific licensing rights and restrictions.
Support Policy
Energy Exemplar's Support Policy for Products, detailing technical support, customer responsibilities, exclusions, and offerings to ensure effective service and issue resolution.
Holdover Policy
Energy Exemplar's Holdover Policy ensures continued access to products after subscription expiration, with clear guidelines on usage, fees, and renewal options.
Service Level Agreement
This Service Level Agreement outlines availability commitments, support response targets, and service credits for hosted products, ensuring accountability and transparency in service delivery.